ServiNet Relance au département de service,Service department recall
service department recall
sales department recall
service retention
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ServiNet is the first Customer Relationship Management (CRM) Service to use the Internet Technology

car dealers · vehicle float · recreational vehicles . golf courses

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Jean Claude Caissie
jccaissie@videotron.ca
(514) 909-2822






Default Customer Messages

Editable documents using ServiNet letters configuration interface.

  1. E01 : First Maintenance Recall
  2. E02 : Second Maintenance Recall
  3. E03 : Satisfaction Survey
  4. E04 : Email sent 48 hours before the maintenance appointment
  5. E05 : Email sent to confirm the customer appointment request
  6. E06 : Response from the customer to the maintenance survey
  7. V01 : Acknowledgement Purchase/Service Maintenance
  8. V02 : Best wishes, by email, sent to the customer and to the corresponding salesman
  9. V03 : Email sent to the sales manager and the corresponding salesman before end of lease or financing
  10. V04 : Warranty extension proposal
  11. V05 : Upcoming CSI Survey
  12. V06 : Vehicle Sales Anniversary
  13. V07 : Email or letter sent according to your special criterias
  14. V08 : Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #1)
  15. V09 : Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #2)
  16. V10 : Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #3)
  17. V11 : Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #4)
  18. V12 : Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #5)

E01 : First Maintenance Recall

Peter Customer
123 First Avenue
Nice city (Qc) Canada
1X1 X1X

Vehicle : Model Recent, 123456789GB987456

Mr,
According to our files, it will soon be time to make an appointment with our service department because either service maintenance date or mileage is due. Protect your investment by following the manufacturer suggested maintenance plan; you will then increase the value of your vehicle at the moment you will sell or exchange it.

If you cannot come to our Service Centre within the next few weeks, please communicate with us so we will not send you a second recall. Our business hours are: [Business hours].

We have implemented an Internet Service for our privileged customers; this service allows you, at any time of day, to have access to your personal file and to the maintenance grid of your vehicle(s). Therefore, it is possible for you to see all maintenances performed on your vehicle and also see the scheduled maintenance as prescribed by the manufacturer. You can view your personal file and your vehicle(s) maintenance grid(s) on the Web site at the address Dealer Site and by clicking the button that says View Your Maintenance Grid. We have assigned for you a Personal Identification Number NIPNIP with a temporary password abcd1234.

In order to activate your file, it is important that you enter your E-mail address in the proper field and click on Update. Or, if you prefer, you can communicate with us in order for us to activate your file.


Thank you for your trust.

Nice Person
Relationnist
123 456 7890
niceperson@dealer.com
Dealer


E02 : Second Maintenance Recall

According to our files, you have passed the time of your planned maintenance. If your vehicle has been stored away or sold, please contact us so we can update our files. Protect your investment by following the manufacturer suggested maintenance plan; you will then increase the value of your vehicle at the moment you will sell or exchange it. If you cannot come to our Service Centre because you have experienced a problem during your last visit, do not hesitate to contact me. It is of great importance that we solve any issues that may cause loosing your trust.

[…]

IF YOU HAVE ALREADY MADE AN APPOINTMENT WITH OUR SERVICE DEPARTMENT, DISREGARD THIS NOTICE..

We have implemented an Internet Service for our privileged customers; […]

[…]

Thank you for your trust.

[…]

E03 : Satisfaction Survey

Mr,
A service maintenance has been done on your vehicle by our Service Center; in order to satisfy your needs, please tell us about your degree of satisfaction by rating us: 0 for unsatisfactory and 5 for very satisfactory.

If you have experienced a problem during your last visit, please do not hesitate to communicate with our CRM Religionist or our Service Manager by E-mail or by phone.

Please tell us your degree of satisfaction (0-5) by E-mail or by telephone to our CRM specialist.

We have implemented an Internet Service for our privileged customers; this service allows

[…]

Thank you for your trust.

[…]

V01 : Acknowledgement Purchase/Service Maintenance

Mr, It is with great pleasure for me and the Dealer team to have you as a valued customer. Our priority is to make sure that you are fully satisfied for choosing us for both selling and maintaining your vehicle.

All our team members will make sure that your vehicle will offer you entire satisfaction. If you have any questions or concerns regarding options or accessories of your vehicle, do not hesitate to communicate with us.

We have implemented an Internet Service for our privileged customers; this service allows you, at any time of day, to have access to your personal file and […]

[…]

Thank you for your trust.

[…]

V04 : Warranty extension proposal

It is possible to extend the warranty for your vehicle; indeed, if your vehicle has less then 75,000 km, you can extend it’s warranty for a period of 7 years or 160,000 km.

If you are interested by this offer, please contact our CRM specialist.

We have implemented an Internet Service for our privileged customers; this service allows you, at any time of day, to have access to your personal file and […]

[…]

Thank you for your trust.

[…]

V05 : Upcoming CSI Survey

In a few weeks, you will receive from [Manufacturer] a survey on customer satisfaction. For the [Dealer] team, it is very important that this questionnaire be completed. It will allow us to progress in offering the best possible services to you, our customer. It will also allow us to correct positively our weaknesses If you have experienced any problem with our team, please do not hesitate to communicate with us.

We have implemented an Internet Service for our privileged customers; this service allows you, at any time of day, to have access to your personal file and […]

[…]

Thank you for your trust.

[…]

V06 : Vehicle Sales Anniversary

Today coincides with the delivery date of your vehicle. We wish to thank you for your trust and it is with great pleasure for me and the Dealer team to have you as a customer. Our priority is to make sure that you are fully satisfied for choosing us for both selling and maintaining your vehicle.

All our team members will make sure that your vehicle continues to offer you entire satisfaction.

We have implemented an Internet Service for our privileged customers; this service allows you, at any time of day, to have access to your personal file and […]

[…]

Thank you for your trust.

[…]