ServiNet Relance au département de service,Service department recall
service department recall
sales department recall
service retention
sales retention

ServiNet is the first Customer Relationship Management (CRM) Service to use the Internet Technology

car dealers · vehicle float · recreational vehicles . golf courses

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Jean Claude Caissie
jccaissie@videotron.ca
(514) 909-2822






Automated Sales Recall

ServiNet allows for the recalling of your customer from a sales point of view. This recalling process allows for an increase in customer communication at key moments of the sales life cycle. Furthermore, the ServiNet recall system is a guarantee of good commercial practices that enhance customer loyalty which is the driving force behind Customer Relationship Management. Proposing to your customer to extend his vehicle(s) warranty, making sure that you are the first dealer to influence him on his next purchase or lease and finally, making sure that you have an ally when time comes, for him, to fill out the manufacturer’s CSI. All these important events are automatically kept track by ServiNet.

Sales Recall is synonymous of increase in sales revenues!

List of messages for the Sales Recall System.

CodeMessageCustomerSales ManagerF&ISales man
V03List of renewals
List of customer vehicles that will end their lease or loan in 6, 3 and 1 month before term.
 XRenew.Dir. X
V04Warranty extension proposal
Increases F&I profits by reintroducing extended warranties to customers before their existing warranty expires.
X X 
V05Upcoming CSI Survey
Encourages feedback from a new customer and prepares him for the upcoming Manufacturer’s Survey.
X   
V06Vehicle Sales Anniversary
Each year, this message thanks your customer for his patronage and reminds him that he has access to his vehicle(s) maintenance history through your Web site.
X   
V07Special Mailing and Promotion
Your own promotional messages to customers according to your special criteria. An example could be an invitation to come and attend the launching of a new model.
X   
V08Specific promotions according the the presence or the absence of a given accessory
Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #1).
X   
V09Specific promotions according the the presence or the absence of a given accessory
Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #2).
X   
V10Specific promotions according the the presence or the absence of a given accessory
Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #3).
X   
V11Specific promotions according the the presence or the absence of a given accessory
Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #4).
X   
V12Specific promotions according the the presence or the absence of a given accessory
Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #5).
X   
V13Specific promotions according the the presence or the absence of a given accessory
Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #6).
X   
V14Specific promotions according the the presence or the absence of a given accessory
Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #7).
X   
V15Specific promotions according the the presence or the absence of a given accessory
Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #8).
X   
V16Specific promotions according the the presence or the absence of a given accessory
Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #9).
X   
V17Specific promotions according the the presence or the absence of a given accessory
Email or letter sent according to your selection criterias for the presence or absence of a given accessory (Accessory #10).
X   
V18Communications and reminders from the sales representative to his customer
Email sent to the customer and to the sales representative at specific moments chosen by the sales representative.
 X X

Depending on the specified CRM parameters, ServiNet can direct messages to either the Sales Manager, to the F&I or to the Sales Representatives.

Type V messages stand for sales messages.
Type E messages stand for maintenance messages.
Type P messages stand for other messages.